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SHIPPING & RETURNS

SHIPPING POLICY

At My Luxe Aromas, we strive to offer a seamless and efficient shipping experience for all our customers. Please take a moment to review our shipping policy:

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1. Shipping Rates & Delivery Time

  • Flat Rate Shipping: We offer a flat rate of $10 for standard shipping on all orders.

  • Free Shipping: Enjoy free standard shipping on orders over $100.

  • Estimated Delivery Time: All orders will be delivered within 2-7 business days, depending on your location and the shipping method selected.

2. Order Processing

  • Orders are processed Monday through Friday, excluding holidays. Please allow 1-2 business days for order processing before shipment.

  • Once your order is shipped, you will receive an email with tracking information to monitor your delivery.

3. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • For international shipments, shipping rates and delivery times may vary based on the destination. Additional customs fees or taxes may apply.

4. Order Tracking

  • After your order has been shipped, you will receive a tracking number via email to keep you updated on the status of your delivery.

5. Lost or Damaged Shipments

  • In the event that your order is lost or damaged during shipping, please contact us within 7 days of receiving your tracking information. We will assist in resolving the issue promptly.

6. Address Accuracy

  • Please double-check your shipping address at checkout. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses.

7. Shipping Delays

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  • While we strive to meet the estimated delivery times, factors such as weather conditions, carrier delays, or customs processing may cause delays. We will keep you informed of any significant shipping delays.

RETURN & EXCHANGE POLICY

At My Luxe Aromas, we take great pride in offering luxurious, high-quality perfumes and fragrances. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges under normal circumstances.

Exceptions:

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  • Returns or exchanges will only be considered if approved by management and under exceptional circumstances, such as receiving a damaged or defective product.

  • To request a return or exchange, please contact us within 7 days of receiving your order. You must provide proof of the issue (e.g., images of the damaged or defective item) to be considered for approval.

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Steps to Request a Return or Exchange:

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  1. Contact us at [your contact email or phone number] within 7 days of receiving your order.

  2. Provide detailed information about the issue with your order, along with any supporting images or documentation.

  3. If approved, we will provide you with instructions for returning the item.

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Conditions for Approved Returns or Exchanges:

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  • Products must be unused, unopened, and in the original packaging.

  • Shipping costs for returns or exchanges will be the responsibility of the customer, unless the return is due to an error on our part.

Non-Returnable Items:

  • Opened or used products

  • Special-order items or customized fragrances

Refunds:

  • If an exchange or return is approved, we will offer a replacement or store credit. Unfortunately, we do not offer refunds.

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