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TERMS & CONDITIONS

CUSTOMER CARE

At My Luxe Aromas, we are committed to providing an exceptional experience for our customers. Our Customer Care team is here to assist you every step of the way, from choosing the perfect fragrance to addressing any questions or concerns.

How Can We Help?

  • Product Inquiries: Have questions about our perfumes or need recommendations? Our team is happy to assist you in finding the perfect scent.

  • Order Assistance: If you need help with your order status, tracking information, or any changes to your order, we’re here to support you.

  • Returns & Exchanges: While all sales are final, we understand that issues may arise. If you believe there’s a problem with your order, our management team will review your case and work with you to find the best solution.

  • Shipping Questions: Need help with shipping details, tracking, or delays? We’re available to ensure your fragrance arrives safely and promptly.

Contact Us: You can reach our Customer Care team in the following ways:

  • Email: myluxearomas@gmail.com

  • Phone: 786-277-2835 by call during business hours or through WhatsApp..

  • Business Hours: Monday to Friday, 9 AM to 5 PM also during LIVE STREAMING

Our team strives to respond to all inquiries within 24-48 hours. If you have any questions or concerns, don’t hesitate to get in touch—we are here to ensure your experience with My Luxe Aromas is nothing short of extraordinary.

PRIVACY & SAFETY

At My Luxe Aromas, we value your privacy and are committed to protecting the personal information you share with us. This Privacy and Safety Policy explains how we collect, use, and safeguard your data to ensure a secure and trustworthy shopping experience.

1. Information We Collect We collect personal information that you provide when making a purchase, subscribing to our newsletter, or contacting us for customer service. This may include:

  • Name

  • Email address

  • Shipping and billing addresses

  • Payment information

  • Phone number

  • Order history

2. How We Use Your Information The information we collect is used to:

  • Process and fulfill your orders.

  • Communicate with you about your orders, promotions, and updates.

  • Improve our services and product offerings.

  • Respond to your customer service inquiries and requests.

3. Data Security We take the security of your personal information seriously. We employ industry-standard encryption (SSL) to protect sensitive data, such as payment details, during transmission. We use secure servers and follow best practices to ensure your information is stored safely and securely.

4. Payment Security We partner with trusted payment processors to handle your payment information securely. We do not store credit card or payment details on our servers. All transactions are processed through secure, encrypted channels.

5. Third-Party Services We may use third-party services (such as payment processors, shipping carriers, and email marketing platforms) to help run our business. These third parties have access to your personal information only to the extent necessary to perform their functions, and they are required to keep your data confidential.

6. Cookies and Tracking To enhance your shopping experience, we may use cookies and similar technologies to gather non-personal data about your visit to our website. This information helps us improve our website and personalize your experience. You can manage your cookie preferences through your browser settings.

7. Your Rights You have the right to:

  • Access the personal information we have collected about you.

  • Request updates or corrections to your information.

  • Request the deletion of your personal information (subject to certain legal obligations).

To exercise any of these rights, please contact us at myluxearomas@gmail.com

8. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. We may share your information only when required by law or with trusted partners involved in fulfilling your order (e.g., shipping carriers or payment processors).

9. Consent By using our website and purchasing from My Luxe Aromas, you consent to the collection and use of your personal information as outlined in this policy.

10. Updates to Privacy Policy We may update this Privacy and Safety Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

Contact Us If you have any questions or concerns about our Privacy and Safety Policy, please reach out to our customer care team at [your contact email or phone number]

WHOLESALE INQUIRIES

Thank you for your interest in carrying My Luxe Aromas fragrances! We are excited to explore potential partnerships with retailers, boutiques, and distributors who share our passion for luxury Middle Eastern perfumes.

Why Partner with My Luxe Aromas?

  • Premium Quality: Our curated selection of Middle Eastern fragrances offers a unique blend of tradition and luxury, crafted with the finest ingredients.

  • Exclusive Collections: We provide exclusive access to a variety of signature scents that can elevate your product offerings.

  • Reliable Support: We are committed to providing exceptional service and support to our wholesale partners, ensuring a smooth and successful collaboration.

How to Become a Wholesale Partner To inquire about wholesale opportunities, please reach out to us directly. We’ll be happy to discuss:

  • Product catalogs and pricing

  • Minimum order quantities (MOQ)

  • Shipping and delivery arrangements

  • Customization options (if applicable)

Contact Us for Wholesale Inquiries Please send your wholesale inquiries to [Your Email Address] with the following details:

  • Your business name and contact information

  • Type of business (retailer, boutique, online store, etc.)

  • Estimated order volume

  • Any specific fragrances or collections you’re interested in

Our team will respond to your inquiry within 24 Hours to discuss the next steps.

We look forward to the opportunity to work with you and bring the luxury of My Luxe Aromas to your customers!

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • Affirm​

  • Afterpay

  • Klarna

  • Offline Payments

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